We want you to feel good about your Cergeni purchase. If you’re not completely satisfied, you may request a return or exchange within 18 days of receiving your order.
Eligibility
To qualify, items must be unworn, unwashed, and in their original condition, with all tags and packaging intact. Items showing signs of wear, damage, or alteration may not be eligible. For hygiene reasons, certain items may be excluded from return or exchange.
How to Request a Return or Exchange
Please contact us through the Contact Us page within 18 days of receiving your order. Include your order number and the item or items you’d like to return or exchange. We’ll provide instructions for the next steps. Please wait for our instructions before sending anything back.
Refunds
Once we receive and inspect your return, we’ll notify you whether it has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Exchanges
Exchanges are subject to availability. If the requested item is unavailable, we’ll contact you to discuss the available options.
Return Shipping
Please contact us through the Contact Us page for return shipping instructions and information about any applicable shipping costs. Original shipping charges may not be refundable unless required otherwise.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us through the Contact Us page with your order number and a description of the issue. We’ll work with you to resolve it.
We reserve the right to decline returns or exchanges that do not meet the conditions above.